3. conveniently located
4. Talking it out
5. Being willing to admit mistakes and apologize
6. (“Apologize! Pull out his eyes! Apologize!”) Not.
7.Talking to Renee and learning remarkable things about her
8. The poster I saw with the man in the lab coat, the words read “Everyone you meet knows something you don’t. Talk to them.”
10. Erica’s article directed at librarians, though her remarks about self-pacing and attention apply widely